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FAQ
Using the App
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Using the App
A
How do I use PransApp?
B
Do I need to create an account?
C
How do I save items to Favorites?
D
I changed my phone — will my points stay?
Rewards & Loyalty Program
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Rewards & Loyalty Program
A
How do I earn Prans Points?
B
How do I scan the QR code?
C
What rewards can I get?
D
Do points expire?
E
Can I earn points from both taxis and events?
F
What if I forget to scan the QR code?
TAXI SERVICE
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TAXI SERVICE
A
How do I book a taxi?
B
Do I earn points for every ride?
C
What if the driver forgets to show me the QR code?
D
Can I pay cash or card?
E
Do taxi rides count towards VIP rewards?
Events
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Events
A
How do I see upcoming events?
B
How do I earn points at an event?
C
What happens at the entrance?
D
What is a VIP event?
E
Can I get free entry with points?
Help & Support
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Help & Support
A
How do I contact support?
B
How do I ask a question directly?
C
Can I message the AI Assistant for help?
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